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Direction Software Solutions (Pacific) Limited
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Support
  Direction Support  
  Direction prides itself in the quality of support it provides. Support is provided at different levels and packages are available to suit client requirements.  
  Support is provided using a number of methods:  
 
Online
 
We have a Collaboration portal for customers and partners where users can find information about our products and share their thoughts on what is good or not good. If desired this can be a single point of contact for all support issues. We have incorporated full interactive support collaboration facilities.
Email
 
Customers and Partners may submit Service Request via email.
Telephone
 
Telephone support is available during normal business hours.
Online
 
Our support team can (if properly authorized)gain access into remote systems for speedy problem resolution.
Onsite
 
Onsite support is available on a as and when required basis.
Customer Care Service Support
 
Regular contact is made to ensure that all Customers are happy with the service they are receiving which includes surveys.
Review Meetings
 
We also provide onsite review meetings.
User Group Meetings
 
We also provide a forum for Customers to meet with technical staff and discuss issues with other users.
 
     
 
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Customized Development | E-business consulting | Microsoft CRM Solutions | Microsoft Dynamics Navision | Cell phone games & application | Overseas Development Centre | Reverse Auction | Apparel Managements System | Freight forwarding ERP system | Product Data Management | Online Tracking System | Cell Phone Games Development | Cell Phone Games Porting and Testing | Cell Phone Application Development